Hearing aids

A hearing aid is a miniaturised amplifying device worn at the ear to assist people with a hearing loss. Hearing aids are part of a hearing rehabilitation program and require personalised fine tuning and ongoing maintenance support to achieve optimal results.

Our Melbourne-based hearing clinic provides a patient centred service which is respectful of individual patient preferences, needs and values. We believe that our patients should be given the necessary information and guidance to make their own hearing aid decisions.

We provide hearing assessments and a range of hearing aid services including hearing aid fitting, expert hearing aid programming/fine tuning, comprehensive hearing aid maintenance support and repairs.

Hearing aid services

Hearing aid services

Our hearing aid services include:

  • fully independent guidance, choice and selection of hearing aids. We select hearing and listening devices from all suppliers in Australia.
  • fitting and fine-tuning of the latest hearing aids
  • support while adapting to amplification: our approach to hearing aid fitting allows you to be gently eased into the level of amplification required for optimal speech intelligibility.
  • independent evaluation and fine-tuning of your current hearing aids
  • as many appointments as needed for 12 months after fitting at no additional cost
  • hearing aid cleaning and maintenance
How do I know if I need a hearing aid?

How do I know if I need a hearing aid?

How do I know if I have a hearing loss?

We carry out a range of hearing tests that help determine whether you have the need for a hearing aid. Our hearing tests range from a basic hearing screening test to a full hearing assessment. The type and cost of the hearing test will depend on the level of detail required.

We will advise you if your hearing test results indicate the need for hearing aids.

Regardless of the degree of hearing loss, if you are experiencing significant communication difficulties, there will be a hearing aid suitable for you. If you have tinnitus and a hearing loss, hearing aids will be effective in both the management of your hearing loss and reducing your tinnitus awareness.

Assistive listening devices are available for the telephone, television, doorbells and alarms and can be used either instead of hearing aids or in addition to hearing aids.


Steps to hearing aid success

Steps to hearing aid success

We receive many enquiries with regard to effective hearing aid fitting from both hearing aid users and the medical profession. It seems that despite the rapidly changing improvements in hearing aid technology, too many hearing aids are used infrequently in the wider community, often with disappointment at the level of benefit obtained. 

To ensure our clients obtain a successful hearing aid fitting we consider the following appointments and services essential:

  • a detailed diagnostic hearing loss and communication assessment, to evaluate realistic hearing aid expectations and enable accurate hearing aid programming
  • extensive follow-up Audiological support
  • ongoing maintenance support.

Over the first months, we work closely with you to complete the fine-tuning of your hearing aids, so they are optimally matched to your individual communication and listening requirements.

+Fine tuning hearing aids

As computer software and hearing aid technology have become more sophisticated, the skills required by the clinician to carry out effective fitting and finetuning of hearing aids have increased.

We have extensive training, experience and expertise in fine-tuning contemporary hearing aids to individual communication needs. This enables you to receive the best possible level of speech intelligibility from your hearing aids.

+Fitting hearing aids

Following the purchase of hearing aids, you will be provided at no additional cost with as many appointments as needed for 12 months after hearing aid fitting. This allows us time to carry out our approach to hearing aid fitting where you are gently eased into the level of amplification required for optimal speech intelligibility. Over this period, we work closely with you to complete the fine-tuning of your hearing aids.

+Adapting to hearing aids

Because of the gradual onset of most hearing losses, a person with a hearing loss may not realise their concept of "normal" hearing continues to change as their hearing loss develops. Additionally, our brain subconsciously selects and highlights sounds that are important to us. Unimportant sounds are heard, but not fully perceived, unless we consciously pay attention to them.

When you are being fitted with new hearing aids, your concept of "normal" hearing and the process of subconscious selection will need to be relearnt. If you are being fitted with hearing aids for the first time, you will hear sounds that you may not have heard for a long time. Environmental sounds can seem unnaturally prominent or noticeable for the first few weeks. It takes time for the brain to re-learn all these sounds, which is why we gently ease you into the level of amplification you need. Audiological support over this period is essential.

Research has shown that this adaptation or adjustment period may last a few months. We work closely with you over this period to provide support as you adapt to amplification and to complete the fine-tuning of your hearing aids, so they are optimally matched to your individual communication and listening requirements. Your aim is to have what you hear through the hearing aids become "normal".

Wearing your hearing aids most of the time will ensure that your concept of "normal" hearing will be successfully redefined. As a result, you will become reliant on your hearing aids and will find it harder to communicate without them. This is an inevitable part of a successful hearing aid fitting, and does not mean that hearing aid use has aggravated your level of hearing loss.

+Hearing Aid Satisfaction In Our Clinic

Surveying carried out independently of our clinic has allowed us to compare how we perform compared to the group average of other participating audiology clinics in Australia. Results have shown that our patients indicate high levels of satisfaction with their hearing aids and the services we provide.

Our patients consistently provide us with highly positive feedback about the support they are given while they adapt to their hearing aids, their hearing aid performance, the expert, personalised fine tuning they receive and the ongoing maintenance support we provide.

As a result, our patients wear their hearing aids! We have patients who have been coming to us for many years. They recommend their friends and family to our clinic, so we have a high rate of word of mouth referral.

+Ongoing successful use of hearing aids

We recommend an annual review of your hearing levels to check for any changes in hearing. In this way, adjustments can be made to ensure your hearing aids keep matching your hearing loss. You are encouraged, however, to arrange a hearing assessment at any time if you suspect a change in your hearing has occurred.

A build up of wax in your ear canals can damage your hearing aids, as well as affect hearing aid performance. An increase in feedback from your hearing aid(s) may indicate that wax removal is required.

+Hearing aid maintenance

We provide guidance and support to help you care for your hearing aids. 

We provide all our hearing aid clients with:

  • free in-house hearing aid checking and cleaning, using pressurised drying and vacuum suction equipment.
  • minor in-house repairs
  • hearing aid maintenance accessories at cost price
  • bulk discount battery purchase

These services are available without an appointment between 9.00 and 5.00 pm.

Hearing aid repairs are arranged through the manufacturer, with loan BTE hearing aids available for use while your hearing aid is being repaired.

Download our Hearing aid maintenance information sheet to read more about how to care for your hearing aid.

Get in touch today!

General Enquiry
Referral Letter
Appointment Request